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Is your CX Strategy Truly Customer Centric?

Customer Experience (CX) is front and center these days in the federal government. Why, you may wonder? Before we answer this question, let us understand what is CX in the…

Organizational Agility: The Key to Accelerating Innovation in Federal Health IT

HHS’ 2022-2026 Strategic Plan states:  “HHS supports strategies to reduce costs, improve quality of healthcare services, and ensure access to safe medical devices and drugs for everyone.”    Organizational agility…

Transforming Customer Experience in Federal Health IT with Equity-Centered Design

In an era where technology shapes much of our healthcare experience, the importance of Equity-Centered Design (ECD) in federal Health IT initiatives cannot be overstated. This approach is pivotal in…

Agile Case Studies