What truly makes for a good customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving the American public and federal employees what they need from Federal digital services for great customer experience. Since our founding over 10 years ago, Agilious has worked diligently to support our customers in the Federal Government as they work to drive innovation, and transform to more modernized processes and practices.
One priority focus area that is getting a tremendous amount of attention today is how the Government must deliver a seamless, simple, and accessible Customer Experience (CX). Agilious is excited to attend and be a small business sponsor for the ACT-IAC CX Summit 2023 on December 7, 2023, where both Government and industry will discuss ways to collaborate in delivering Digital First Customer Experiences.
Agilious’ Customer Experience (CX) framework uses a systematic approach that is tailored to the unique characteristics of Government operations. The framework helps create a CX strategy that is aligned with the agency’s mission, establish a CX governance structure, that leads to an improved engagement and trust of the customers. The CX strategy ensures compliance with regulations, while establishing clear CX metrics, and implementing the CX practices in an agile way.
Our CX Framework is part of our overall Agilious’ Lean-Agile Delivery (LeAD) Framework combines Lean-Agile Software Development, DevSecOps, and Human-Centered Design to provide benefits of iterative software development, continuous product discovery, development, and delivery. The LeAD Framework integrates security practices throughout the software development lifecycle, and prioritizes the end-user experience at the core of everything we do. Our approach leads to fast delivery of secure, high-quality digital products that meet the needs of all Americans.
Learn more at: https://www.agilious.com/lead-framework/cx/
Share your CX experience with us at https://www.agilious.com/contact-us/
